The Client Handbook audio version is provided to make important information about services, rights, and responsibilities accessible in an alternative format. The handbook is divided into individual audio files by chapter for easier listening.
A complete text version of the Client Handbook is also available for reference.
View the Client Handbook (PDF)
View the Client Handbook (Spanish PDF)
Audio Chapters
Select a chapter below to listen to the corresponding section of the Client Handbook.
- Client Handbook Audio: Welcome (MP3)
- Client Handbook Audio: Mission and Vision (MP3)
- Client Handbook Audio: Values (MP3)
- Client Handbook Audio: Language Assistance (MP3)
- Client Handbook Audio: Welcome (Page 9) (MP3)
- Client Handbook Audio: MSHN (Page 10) (MP3)
- Client Handbook Audio: NCMH (Page 21) (MP3)
- Client Handbook Audio: Local Choice Provider Listing (Page 28) (MP3)
- Client Handbook Audio: Accessing Services (Page 29) (MP3)
- Client Handbook Audio: Emergency Access (Pages 30–31) (MP3)
- Client Handbook Audio: Customer Service (Page 32) (MP3)
- Client Handbook Audio: Customer Service Continued (Pages 33–34) (MP3)
- Client Handbook Audio: Grievances and Appeals (Pages 35–39) (MP3)
- Client Handbook Audio: Coordination of Care (Page 40) (MP3)
- Client Handbook Audio: Person-Centered Planning (Pages 41–45) (MP3)
- Client Handbook Audio: Recovery and Resiliency (Page 46) (MP3)
- Client Handbook Audio: Life and Wellness (Pages 47–48) (MP3)
- Client Handbook Audio: Co-Occurring Concerns (Pages 49–50) (MP3)
- Client Handbook Audio: Your Responsibilities (Page 51) (MP3)
- Client Handbook Audio: Recipient Rights (Pages 52–54) (MP3)
- Client Handbook Audio: Confidentiality and Family Access (Page 55) (MP3)
- Client Handbook Audio: Service Authorizations (Pages 56–58) (MP3)
- Client Handbook Audio: Payment for Services (Page 59) (MP3)
- Client Handbook Audio: Medicaid HMP Specialty Services (Pages 60–65) (MP3)
- Client Handbook Audio: Medicaid HMP Specialty Services Continued (Pages 66–69) (MP3)
- Client Handbook Audio: DHS Listings (Page 70) (MP3)
- Client Handbook Audio: MHP HMP Service Plans (Pages 71–73) (MP3)
- Client Handbook Audio: Medicaid Fee for Service (Page 74) (MP3)
- Client Handbook Audio: Services for Those Without Insurance (Pages 75–76) (MP3)
- Client Handbook Audio: Acronyms (Page 77) (MP3)
- Client Handbook Audio: Specialty Programs (Pages 78–81) (MP3)
- Client Handbook Audio: Glossary (Pages 82–86) (MP3)
- Client Handbook Audio: 2-1-1 (Page 88) (MP3)
- Client Handbook Audio: Helpful Links (Pages 89–90) (MP3)
- Client Handbook Audio: Advocacy Organizations (Pages 91–92) (MP3)
- Client Handbook Audio: Your Input Is Valued (Page 93) (MP3)
