Quality Improvement
Quality improvement is integrated into all services provided by Newaygo County Mental Health (NCMH). Treatment outcomes are continuously monitored, and key performance indicators are used to evaluate timeliness of services, optimize efficiency, maximize productivity, and manage risk. These measures also support safety initiatives and track progress toward organizational strategic goals. NCMH aligns its quality improvement strategies with the Michigan Department of Health and Human Services (MDHHS) and Mid-State Health Network to ensure compliance with contractual requirements while maintaining a strong focus on client outcomes and ongoing process improvement. Through continuous monitoring, collaboration, and performance review, NCMH remains committed to delivering safe, effective, and person-centered services to the community.
Corporate Compliance
NCMH is committed to serving its clients, employees, contractual providers, and community with integrity and accountability. NCMH conducts business in accordance with all applicable laws and regulations, contractual obligations, ethical standards, and sound business practices, while striving for the highest standards of quality and excellence. To support this commitment, NCMH maintains a comprehensive compliance program focused on the prevention, detection, investigation, and remediation of compliance concerns. NCMH’s compliance program follows the requirements outlined in the 42 CFR 438.608.