As a recipient of services at Newaygo County Mental Health (NCMH), you have important rights that protect your privacy, dignity, and access to quality care.
Your Privacy Is Protected
Information about you and your treatment is confidential and cannot be shared with anyone except as permitted or required by law.
Your Rights Handbook
When you are scheduled for your first appointment, you will receive a handbook explaining your rights in detail. A digital version is available below.
Your Key Rights Include
- To have information about you kept private
- To participate in person-centered treatment planning
- To agree to the services you are receiving
- To choose or change your counselor
- To file a complaint about services by contacting the Office of Recipient Rights at (231) 689-7080 or toll-free at (800) 968-7330
How to File a Complaint
If you are dissatisfied with services or believe your rights have been violated, you have several options for resolution, including grievances, dispute resolution, fair hearings, and appeals.
Newaygo County Mental Health (NCMH)
Reach out to Newaygo County Mental Health (NCMH) directly at orr@newaygocmh.org or by fax (231) 787-1305.
Our Mailing address:
1049 Newell St.,
White Cloud, MI 49349
Office of Recipient Rights
- Phone: (231) 689-7080
- Toll-Free: (800) 968-7330
You may also complete a Recipient Rights Complaint Form and deliver it to the Recipient Rights Officer or mail it to:
Michigan Department of Health and Human Services
Office of Recipient Rights
Lewis Cass Building – Garden Level
Lansing, MI 48933
Right to a Second Opinion
If you are denied services or told you are not eligible, you have the right to request a second opinion.
To request a second opinion, submit your request in writing to:
Carol Mills, Executive Director
Newaygo County Mental Health
1049 Newell Street, P.O. Box 867
White Cloud, MI 49349
Need assistance writing your request? Contact the Office of Recipient Rights at (231) 689-7080 or toll-free at (800) 968-7330.
Recipient Rights Resources
Download these resources for additional information: