Newaygo County Mental Health Center is positioning itself to meet the challenges of the 21st century. Part of doing this is developing the competencies necessary to provide mental health, developmental disability, and substance abuse services in a managed care environment. While it is believed that improving the quality of life for our citizens most in need will be the center's primary focus, prevention and wellness programs will also be vital components to center services.

The center will also work hard to become partners in the provision of services with other agencies in the county, region, and state-wide as a means to create integrated delivery systems. The goal being to develop a seamless system where customers/consumers can have easy and rapid access to needed services. This kind of system will be useful as funding streams are pooled or block-granted. As stakeholders demand more accountability with less bureaucracy, integrated delivery systems that are able to demonstrate efficiencies, effectiveness, quality and access will be in the forefront of health care reform.

And lastly, the center will be moving toward establishing a "vision-driven, long-term healthy communities" philosophy. This philosophy will require our organization to re-engineer services and competencies so that we can

•  promote healthy and secure communities;

•  hold ourselves accountable for social and community wellness;

•  serve as a catalyst for positive social change;

•  measure the health of the community; and

•  monitor an individual's health in relation to the health status of each community.

 

1. All aspects of the agency will be person- and family-centered

2. Services shall be accessible.

3. All people shall be treated with dignity and respect

4. Offer quality products and services

5. Ensure that employees are given the resources to tailor services to the individual and family.

6. All persons shall be safe; free from abuse and exploitation

7. All levels of confidentiality shall be respected

8. Services shall emphasize integration and be community-based.

9. Services shall be outcome oriented, both qualitatively and quantitatively.

10. Services shall be based on person, family, and employee strengths.

11. Persons, families, and employees shall be empowered

12. All services shall emphasize collaboration

13. The agency shall promote satisfaction with services and employment

14. Employee training shall promote services based on best practices

15. The agency shall be culturally sensitive

16. Services shall be reimbursed fairly and accurately.

 

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