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3	OFFICE LOCATION
4	HISTORY ACTS/CODE
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6	DEFINITION OF A RIGHT That which a person is entitled to have, to do, or to receive from others, within the limits prescribed by law.
7	The Michigan Mental Health Code
8	FUNCTION OF THE RECIPIENT RIGHTS OFFICE CONSULTATION/EDUCATION MONITORING COMPLAINT INVESTIGATION
9	INCIDENT REPORTS DEFINITION: Incident – Any happening, event, or situation not consistent with the desired operation of NCMH or its contract agent and which caused or may have the potential to cause injury to consumers, visitors, students, or staff; or loss or damage to property.
10	INCIDENT REPORTS Staff Responsibility: File an incident report (form) CLEAR, COMPLETE, CONCISE, TIMELY If involved in or observed event Within 24 hours (one business day) DEATH, ABUSE, NEGLECT & SERIOUS INJURIES SHALL BE REPORTED TO THE RECIPIENT RIGHTS OFFICE IMMEDIATELY BY PHONE AND FAXED OR MAILED WITHIN 24 HOURS
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12	RIGHTS COMPLAINTS
13	RECIPIENT
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15	ABUSE
16	NEGLECT
17	PUBLIC ACT 519/238
18	PUBLIC ACT 32
19	CONFIDENTIALITY
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22	OTHER RIGHTS FAMILY RIGHTS Dignity/Respect Opportunity to Provide Information Receipt of General Information FINANCIAL RIGHTS Safeguarding of money Easy access to account Ability to use by choice Fair compensation for work
23	OTHER RIGHTS FREEDOM OF MOVEMENT Building/Grounds Access NO Restraint or Seclusion PERSONAL PROPERTY Possess and Use by Choice Proper storage space Receipt given when stored elsewhere Be present during search of property PHOTOGRAPHS/TAPING Right to Consent or Object
24	OTHER RIGHTS Unhindered Access to Recipient Rights Office Suitable Services Safe, Sanitary & Humane Treatment Environment Person Centered Planning
25	RIGHTS are GUARANTEED but some may be limited
26	House Rules
27	Recipient Rights Quiz Please answer True or False to each of the following: 1. True_____ False_____ Rights of mental health consumers in Michigan are guaranteed by the Michigan Mental Health Code. 2. True_____ False_____ No right can be limited. 3. True_____ False_____ There is a right to be safe from harm. 4. True_____ False_____ Several consumers are out for a ride and are left alone in the van by staff so that the staff may do some banking. This is considered to be neglect. 5. True_____ False_____ According to the Mental Health Code, a social worker can refuse to share client information with anyone if the disclosure would be harmful to the client. 6. True_____ False_____ Only the Recipient Rights Office staff have the responsibility for protecting rights of consumers. 7. True_____ False_____ You enter an AFC home to find a staff person attempting to calm a resident who is very agitated; resident spits in the face of the staff person, and staff swats the resident across the face to make him stop spitting. This is considered to be abuse. 8. True_____ False_____ A therapist has a 10 year old consumer who lives with his mother. Mother has legal custody, and father wants information regarding the child’s therapy. Mother does not want the information shared, so the therapist is not able to comply with the father’s request. 9. True_____ False_____ Confidentiality must be maintained; you can never release information without written consent. 10. True_____ False_____ Staff do not have to assist the consumer with filing a recipient rights complaint if the complaint is against the assigned staff member.
28	Recipient Rights Quiz Please enter the appropriate multiple choice answer: 11 . Answer_____ An incident is . . . . a. something bad that happens. b. winning the Lotto. c. any happening, event, or situation, not consistent with the desired operation of NCMH and which may have caused or have the potential to cause injury to consumers, visitors, students, or staff; or loss of, or damage to, property. d. none of the above. 12. Answer_____ When an incident occurs, a report is made by . . . . . a. putting a note in the suggestion box. b. completing an incident report form. c. telling co-workers. d. depends how serious it is; if not serious, ignore it. 13. Answer_____ When an incident occurs, who is responsible for completing an incident report? a. Supervisors b. Clinical Staff c. Support Staff d. Anyone involved in or who observed the incident. 14. Answer_____ When an incident occurs, a report must be submitted within: a. 24 hours (next business day) b. 48 hours (two business days) c. One month (30 days) d. Whenever I feel like it. 15. Answer_____ When completed, an incident report is submitted to: a. Office of Recipient Rights b. Supervisor c. Executive Director d. All of the above.
29	Recipient Rights Quiz 16. Answer______ A recipient rights complaint is filed . . . . . a. when an incident occurs. b. when a recipient’s right is violated. c. when a staff’s right is violated. d. both a and b. 17. Answer______ A recipient rights complaint is filed by . . . . . a. anyone who is involved in or observed the violation. b. only the consumer. c. only staff. d. anyone on behalf of a consumer. 18. Answer______ A recipient right complaint may be filed . . . . a. by completing a complaint form, writing a note or letter. b. verbally, on the phone or in person. c. anonymously. d. all of the above. 19. Answer______ When an alleged recipient rights violation occurs, a report is made . . . . . a. 48 hours upon discovery or report. b. 24 hours upon discovery or report. c. never; if it’s not reported, it will go away. d. 30 days upon discovery or report. 20. Answer______ Abuse/Neglect allegations are to be reported . . . . . a. immediately upon discovery or report. b. within 24 hours of discovery or report. c. within 48 hours of discovery or report. d. any of the above. Staff Signature:_____________________________ Date:_______________________ (Revised 11/13/03)
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